Frequently Asked Questions Terms & Conditions

Overview

After your purchase is complete, we will call several white glove delivery services to get quotes on your behalf for the additional costs you will owe. These costs vary depending on the destination and the dimensions and fragility of the Artwork, so some shipments are a little more complicated than others.

With regard to International Sales, there will even be instances when our products may not ship to your destination of choice. Orders will not ship without written approval, and can be cancelled any time before the processing of your painting begins.

               

In short, we will not ship original art without your approval and prepayment. And, if you know someone you trust to safely package and transport your precious purchases, please let us know. 

Please make sure we have your current phone number and address. We are unable to ship to a post office box. And you are responsible for carefully entering everything correctly in the “Ship To” portion of your purchase: your full name, the full address to which your products will be shipped and your phone number with country code. We rely on this information to create a shipping label and cannot be responsible for any events (labeling delays, lost shipments, etc) that might occur due to the inaccurate entry of your “Ship To” address.

For International Sales, Customs and Duties may not be calculable until the Items enter your country. In some cases, you are invoiced when the purchase arrives at its final destination. So, although we may not be able to calculate the customs and duties you will owe, we will provide the necessary paperwork to the White Glove Delivery Service. We do not mark packages as gifts or samples, all prices will be accurately shown on the paperwork for customs clearance.

Please note that because of the unique custom quality of the original artwork being sold, we are exempt from the EU Directive on Consumer Rights and are not required to offer and/or accept returns.

Terms of Sale
Website usage, TERMS AND CONDITIONS

Protected by copyright laws of the United States and international treaties. This website may only be used pursuant to the terms and conditions, any reproduction, copying, or redistribution (electronic or otherwise, including on the world wide web), in whole or in part, is strictly prohibited without the express written permission of James e. Woody and the Be Sensitive Studio.

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